Yes we do. You can find more information in Storage.

Yes we do. You can find more information in Full Service Packing.

In the situation where either necessity or desire have changed what you would like for us to move then we will gladly adjust accordingly.

However, additions to your original list will result in an increase in the final cost in your move. Likewise, reductions in your original list will result in a reduction in your final cost.

If at all possible please let us know of any changes to your move as soon as you become aware of them.

Our crews often have multiple jobs in one day and any changes to your job will affect every other job during that day. We rely on having accurate details about your move in order to plan crew schedules and job times accurately and to keep our prices competitive. Naturally you will save more money on your move by letting us know of any changes as early as possible.

Clothes, Linens, and other fabric items may remain in the drawers of your furniture.

All other items such as books, movies, loose change, jewelry, and firearms and ammunition should be removed.

Never use drawers as extra packing space. The extra weight will harm the furniture during transit, and make the piece much harder to move.

Furniture does not have to be disassembled prior to your move; our crews come equipped with the tools and experience necessary to take down and reassemble your furniture. For most typical furniture, this service is included in the price of your move.

If you prefer, you may disassemble beds and remove the mirrors from dressers before the movers arrive. It will almost certainly speed up your move, which can be helpful if you are being charged hourly instead of a set price. However, if you did not have time to get things taken apart before our crew arrives we prefer that you allow us to finish for you.

Please be aware that we can only reassemble furniture that we disassembled.

For customers moving to and from a single family residence, we can disconnect and reconnect your washer and dryer for an additional fee of $15.00 per set, otherwise they will need to be disconnected ahead of time.
Due to liability issues we cannot disconnnect or reconnect washing machines in an apartment or other multifamily style residence. For more details on this policy please contact our office.

We can disconnect many, but not all, refrigerator icemakers before moving them. However, icemakers are prone to leaking, so for liability reasons we cannot reconnect them. For more details on this policy please contact our office.

No, please leave the drawers in your furniture.

Removing the drawers actually weakens furniture during transit, and it creates unnecessary extra work.

All refrigerators and freezers must to be emptied prior to the move.

Items left inside tend to either break or otherwise damage the interiors of the refrigerators and freezers they are left in.

Please lock all freezer doors closed; if they are capable of doing so.

Hanging files may stay in their cabinet so long as the cabinet can be securely latched or locked shut.

Please empty all desk draws. Things like files, paper, pens, pencils, and other loose items are very heavy and tend not to stay in the desk during transit.

We will not move clothing unless they are packed in wardrobe boxes, suitcases or some other form of protective box.

Garbage bags are not sufficient for packing clothing.

This is actually a more complicated issue than you would initially suspect as federal law actually prohibits us from removing our shoes on the job.

As per OSHA standard 1910.136(a): "General requirements. The employer shall ensure that each affected employee uses protective footwear when working in areas where there is a danger of foot injuries due to falling or rolling objects, or objects piercing the sole, and where such employee's feet are exposed to electrical hazards."

That stated we do everything in our power to keep your floors clean. In our many years of doing business we have implemented quite a few policies and tricks of the trade in order to protect the interior of your new home.

One thing that you can do to help is ensure that your driveway, sidewalks, and all other walkways are clean, dry, and free of mud or dirt. You can also check to make sure that the sprinkler system is not scheduled to run before or during your move.

Quiver Full is fully insured and registered with the Texas DoT (#000537640B).

We meet or exceed all current Texas State Law insurance requirements for moving companies. Bonding is defined by the US Department of Labor as "an insurance agreement guaranteeing repayment for financial loss caused to the covered organization by the act or failure to act of a third person. Bonding is used to protect the financial operations of companies and unions." http://www.dol.gov/olms/regs/compliance/bonding.htm#b We are not bonded. Bonding protects companies. Insurance protects customers.

We accept Visa, Master Card, Cash, and Checks (with a valid driver's license).

We do not currently accept Discover or American Express

Should the unexpected occur, and you need to cancel or reschedule your service, we ask that you notify us as quickly as possible.
This allows us to fill your unused time slot so that our employees don't lose the work hours, and you are afforded more time slot options to reschedule your service date if that is your intention.

In the event that you need to COMPLETELY CANCEL your already booked service and if your service required a deposit, you are eligible for a percentage refund* of your deposit subject to the following:

• Residential customers receive a 90% refund* for cancelations occurring prior to 120 hours before your service is scheduled to occur, 85% refund* if you cancel within 120 hours before your service is scheduled to occur, 75% refund* if you cancel within 72 hours before your service is scheduled to occur, or a 50% refund* if you cancel within 24 hours of your scheduled service time.
• Business or Commercial customers receive a 90% refund* for cancelations occurring prior to 5 business days of the date your service is scheduled to occur, receive an 85% refund* if you cancel within 5 business days of the date your service is scheduled to occur, 75% refund* if you cancel within 72 hours before your service is scheduled to occur, or a 50% refund* if you cancel within 24 hours of your scheduled service time.
• PLEASE NOTE - Changing your service date followed by a cancelation of the same service WILL be viewed as a fraudulent attempt to forego agreed terms and will result in an automatic 50% refund upon cancelation.

*(minus any credit card fees incurred, if applicable)

For deposits made via credit card please allow 2 billing cycles for refunds to appear on your statement.
For deposits made via check or cash please allow 30 business days for a check to be mailed to your address on file.

If you feel that the crew has done an exceptional job, and are inclined to do so, tipping is a great way to thank them.

This is a helpful article on the topic http://www.moving.com/articles/tipping-movers.asp